Privacy Policy

1. Information We Collect

When you engage with our pet care services, we may collect various types of information to provide you with the best possible experience:

Personal Information

• Contact Details: Name, email address, phone number, and home address
• Pet Information: Pet names, species, breed, age, medical conditions, dietary requirements, and behavioral characteristics
• Emergency Contacts: Names and phone numbers of individuals to contact in case of emergencies
• Veterinary Information: Veterinarian contact details and medical history
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

Automatically Collected Information

• IP address and browser information
• Website usage data and cookies
• Service appointment history and preferences

2. How We Use Your Information

Dwellingzone uses your personal information for the following purposes:

• Service Delivery: To provide pet care services including grooming, walking, boarding, and veterinary appointments
• Communication: To send appointment reminders, updates about your pet, and respond to your inquiries
• Safety and Emergency: To contact you or your emergency contacts in case of urgent situations involving your pet
• Service Improvement: To analyze and improve our services based on feedback and usage patterns
• Marketing: To send promotional offers and newsletters (you may opt-out at any time)
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. However, we may share your data in the following circumstances:

• Service Providers: With trusted third-party partners who assist in delivering our services (pet sitters, groomers, veterinarians)
• Veterinary Professionals: With veterinarians when necessary for your pet's health and wellbeing
• Legal Requirements: When required by law or to protect our legal rights
• Emergency Situations: With emergency contacts or authorities when your pet's safety is at risk
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL technology
• Secure storage systems with restricted access
• Regular security audits and updates
• Employee training on data protection practices
• Secure payment processing through PCI-compliant providers

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Withdrawal of Consent: Withdraw consent for data processing where applicable

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand how visitors use our website
• Marketing Cookies: To deliver relevant advertisements

You can manage cookie preferences through your browser settings.

7. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Pet medical records and service history may be retained for extended periods as required by veterinary and business regulations.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through a prominent notice on our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your concerns and ensuring your privacy rights are respected. Our team will respond to your inquiry within 30 days.