About Dwellingzone
Providing dedicated animal care services across London since 2016
Our Story
Dwellingzone began in 2016 when a group of certified veterinary technicians and experienced animal handlers recognized a gap in London's pet care market. We started with three staff members operating from a small facility in North London, focusing on personalized care for cats and dogs.
What set us apart from day one was our commitment to treating each animal as an individual with unique needs. Rather than applying standard routines, we developed customized care plans based on breed characteristics, age, health status, and temperament. This approach resulted in 87% client retention during our first year.
By 2019, we expanded our team to twelve specialists, including qualified veterinary nurses and certified animal behaviourists. We relocated to our current premises at 14 Barnsbury Street, which features temperature-controlled spaces, separate areas for different species, and equipment for administering medical treatments under veterinary supervision.
Our Expertise
Our team holds Level 3 Diplomas in Veterinary Nursing and Animal Management, with ongoing training in animal first aid, behaviour assessment, and species-specific handling techniques. We maintain partnerships with four veterinary clinics in Camden and Islington for immediate medical consultation when needed.
We specialize in care for senior animals requiring medication management, post-surgical recovery support, and animals with anxiety or behavioural challenges. Our staff completes 40 hours of continuing education annually to stay current with best practices in animal welfare and handling methods.
Mission & Vision
Our mission is straightforward: deliver reliable animal care that meets each pet's physical and emotional requirements while giving owners confidence their companions receive attentive supervision.
We aim to become the primary choice for animal care services in North London by maintaining consistent service standards, transparent communication with clients, and measurable outcomes in animal wellbeing. Success means animals return to their owners calm, healthy, and content.
Core Values
Safety First
Every decision prioritizes animal safety. We conduct risk assessments, maintain secure premises with CCTV monitoring, and follow strict protocols for health checks, feeding, and interaction between animals.
Transparency
Clients receive daily updates with photos showing their pet's activities, meals consumed, and behaviour observations. We document any concerns immediately and contact owners within 30 minutes if veterinary attention becomes necessary.
Professional Standards
All staff undergo DBS checks and complete shadowing periods before working independently. We adhere to guidelines from the British Veterinary Association and maintain public liability insurance covering £5 million.
Continuous Improvement
We collect feedback after every service and review incident reports monthly to identify areas for enhancement. Client suggestions have led to improvements including extended pickup hours and specialized diets for animals with allergies.
